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Mildred elley moodle1/31/2024 A: If it says “wrong code” or “won’t accept code”? Double check the zeros and ‘o’s – they look a lot alike! The zeros are skinnier! Double check the uppercase ‘i’s and the 1’s – they look a lot alike too! A: Are you already registered for this course? Did you switch from an online course to an on campus course in the same mod? Did you switch from an on campus course to the online course in the same mod? o Have the instructor from the course you were initially registered for check the email you used to register and just sign back in with that email – it should recognize that you already entered your registration code A: Does it say “used code”? This usually means that you already registered the code with another email address Q: I have registered for Connect in the past. If it is a confirmed brand new code that is coming up as expired, at that point Connect can be contacted directly to address the situation. Give this picture to your Department Chair and they will pass it on to Connect. If the code is brand new and confirmed with the bookstore, then you need either a screenshot or picture of the code. The only exception to this is A & P, which lasts for 1 year. 2 Q: Why won’t Connect accept my registration code? A: If it says “Expired”: Did you take this course before? When? If longer than 6 months, you need a new book/code. They are also located on the Student Portal. Online courses have step-by-step Connect registration directions in the technical Assistance section of all courses. Follow on-screen directions carefully, they can be a little redundant and confusing. No, I have never used Connect in the past – use your student email to register and create a password and register your text. ![]() Check with Department Chairs about this too – they generally have access to all courses in their departments. Mildred Elley) If you can’t get it to accept any email addresses and you are positive you have used Connect before, then: What courses have you taken in the past that have used Connect? Reach out to those teachers and see if they can look you up on the roster to see what email address you used for their course (probably just a typo somewhere). If you forget your password, click the forgot password link to reset it If it says it doesn’t recognize your email address, try another one (personal vs. You must use this url to register for the course the first time! Q: How do I register for Connect? A: Have you used Connect in the past? Yes, I have used Connect in the past– use the email address you used for Connect in the past. On campus – Do you have the url from your instructor? It should be in your syllabus, if not, ask your instructor or department chair. Online – Are you accessing Connect through the link in your course in Moodle with the green puzzle piece? b. Download McGraw-Hill Connect Frequently Asked Questions and more Teaching method Study notes in PDF only on Docsity! 1 McGraw-Hill Connect Frequently Asked Questions Q: I don’t know how to access Connect for my course: A: Is this for an online course or an on campus course? a.
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